Shipping & Delivery
MELAO Cosmetics ships all items from two locations, either the U.S or Asia, we use two facilities to help the speed and cost for those not living in North America.
Please note we can not always guarantee U.S residents that our items will ship from our Warehouse here due to stock run outs.
Orders may take up to 1-3 weeks to arrive. Please do not panic if it does not show up immediately, rest assured they are on their way! You will always be able to track your products with a tracking number at our Track page.
We always price to please, and we always take heed of the expectations of all our loyal customers like you! We ship to anywhere in the world, and tracked shipping is free, speed of delivery can vary depending on your location.
All items in store take 2 to 5 business days to process. Please add processing time to your shipping estimate below. Orders to Asia/Australia/US may be slightly faster, while orders to Mexico/Canada will take longer. Courier services used will vary based on the shipping address provided. There are certain circumstances that may occur that are not within our control (natural disasters, holidays, weather etc). These situations, though relatively rare, may result in a delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.
Your processed purchases will be shipped to the shipping address you have indicated upon checkout. Changes in shipping address must be done within 24 hours after your order was made. Otherwise, we won't be able to update your details nor process you a refund.
Get a full 100% refund or a replacement on the same item, or item of the same value, if item is not delivered, subjected to a case by case basis.
In the rare circumstances where your tracking number stopped updating due to customs withholding your items, we suggest calling your country's customs department directly and ask that they release your items immediately. If for some reason your order is never released by the customs, we'll send you a replacement!
VERIFIED SECURE CHECKOUT
We will always ensure that your information is kept 100% protected and private at all times. We use SSL certificates and other third party secure services to make sure that all sensitive information is withheld!
For more information regarding our Shipping Policy, please drop us an email at firstname.lastname@example.org